Privacy Policy - OSCM Document Intelligence

1. Overview

This Privacy Policy explains how OSCM Document Intelligence ("we", "our", or "the system") collects, uses, and protects information when you use our AI-powered document analysis service.

Key Point: We collect usage data to improve the service and provide analytics. Your queries and interactions are logged for system improvement purposes.

2. Information We Collect

When you use our service, we collect the following types of information:

Data Type	Description	Purpose
Queries	Questions you ask the AI system	Service delivery, quality improvement
Responses	AI-generated answers to your queries	Quality monitoring, accuracy improvement
Session Data	Anonymous session identifiers	Conversation context, usage analytics
Token Usage	API token consumption metrics	Resource management, cost tracking
Feedback	Thumbs up/down ratings, copy actions	Quality improvement, feature development
Timestamps	Date and time of interactions	Usage patterns, system monitoring

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To process your queries and provide relevant responses from academic documents.
Quality Improvement: To analyze usage patterns and improve AI response accuracy.
Analytics: To generate aggregated usage statistics for system administrators.
System Monitoring: To track performance, identify issues, and ensure service reliability.
Feature Development: To understand user needs and develop new capabilities.

4. Data Storage and Security

Your data is stored securely in our PostgreSQL database with the following protections:

Data is stored on secure servers with access controls
Database connections are encrypted
Access to analytics data requires admin authentication
Regular backups ensure data integrity

5. Data Retention

Query logs and feedback data are retained for analytical purposes. Session data is stored in-memory and cleared when the server restarts. Aggregated analytics may be retained indefinitely for historical comparison.

6. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. Data may be shared only in the following circumstances:

With authorized administrators for system management
When required by law or legal process
In aggregated, anonymized form for research purposes

7. Your Rights

You have the right to:

Request information about data collected during your session
Request deletion of your query history
Opt-out of feedback collection by not using feedback buttons
Contact administrators with privacy concerns

8. Contact Information

For privacy-related inquiries or data requests, please contact your system administrator.

This system is operated by the OSCM Document Intelligence team.